We believe that online shopping should be as secure as shopping in a store. Payments made via the website are encrypted, and are carried out by external and secure payment agency, Peach Payments.
We do not have access to any of your details relating to debit or credit cards or other banking information. We respect your privacy and assure you that we only share your information if you have given us permission to do so.
Each style has a size spec. Please refer to this for help with finding your perfect fit.
You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us.
We do our best to make sure that the products are presented as accurately as possible in the photos on our website, but please remember that minor variations may be caused by certain conditions, such as the equipment used to view the website.
You can pay using any of the below methods:
Pay Just Now
The prices shown on our website are inclusive of Vat.
Once payment has been successful, you will receive a system-generated e-mail confirming your order details and that the order was successfully processed.
Please note that the order confirmation e-mail is only a confirmation that your payment has been accepted. You will receive a second system-generated e-mail confirming that your order has been despatched, once your products have been picked, packed and have left our warehouse.
We are not always able to specify why card payments have not cleared.
The card payment process involves both our systems and your bank. If a card payment fails, please double check that you have entered all the card details correctly and that you are using a card which has not expired.
If the payment continues to fail then please try an alternative card for payment.
Yes, we also allow payment via EFT.
Once your order has been picked, packed and has left our warehouse you will receive a system-generated email which lets you know that your order is on its way to you.
Yes, simply use the Contact Us option to let us know what you would like changed.
Yes, simply use the Contact Us option to let us know that you would like to cancel your order and we will arrange to have the purchase value refunded.
If you have a problem with the delivery of your order please use the Contact Us option and we will gladly assist you.
We strive to always deliver top quality products to our customers, however if you think there is a fault with a product you have received you can return it to us for an assessment. Send us a message using the Contact Us option and we will arrange to have the item collected and inspected.
If you have received an incorrect product in your order please let us know by using the Contact Us option. Please also remember to include your order number within your message as this will help us to quickly identify your order.
Once your order has been despatched from our warehouse, you'll be sent an email advising you that it's on its way.
We frequently offer our customers discount promotions and special offers. So keep an eye on our website and social pages for up to date details on these.
When placing an order, select the products you wish to purchase and enter your promotion/discount code within the Discount code box on the checkout screen.
Unfortunately at present, you may only enter one code per order.
This can be for a number of reasons:
- Your promotion / discount code may have expired. (Please check the validity dates of the code you are trying to enter.)
- You may have entered the incorrect promotion / discount code. (Please check that you have entered the correct code.)
- You may not have spent the minimum required to activate the promotion. (Please check the promotion terms and conditions to see if your order qualifies.)
- Your promotion / discount code may not be eligible for use during a Sale Promotion.
Promo codes can be used an unlimited number of times during the validity dates of the promotion.
Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied BEFORE you click "PROCEED".
DELIVERY AND RETURNS
We offer free delivery for any purchase over R1000
All orders delivered will require a signature as proof of receipt. If you are unavailable at the time of delivery, the courier company will attempt to contact you and make alternate arrangements that are suitable for you.
Please use the Contact Us option and we will assist in locating your delivery.
Yes, simply use the Contact US option and we will gladly assist with the exchange provided the item is still in its original condition.
If you ever need to return a product you can do so within 28 days of receipt.
You will be entitled to a refund if the product has not been worn or damaged, and is returned in its original condition, with the original packaging.
You will not qualify for a refund if an item has been worn and is not returned in its original condition. (Unless the reason for the return relates to a fault or problem with the item).
Once we have received and processed your returned item/s, and the refund is approved, we will get in touch with you to get the account details that you would like the monies refunded to. Please allow up to 5 working days for the amount to appear on your payment card, and if after this time you have not received your refund please contact us and we will investigate further.
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